Safety, customer service and value for money are all key to the success of the railway. The industry also has a key role in making our transport system more sustainable, taking a lead in both the way it operates and the service it provides. The National Rail Awards recognise outstanding achievements in Great Britain over the past year, but particularly look to reward initiatives which demonstrate innovation and measurable improvements in performance which can be rolled out across the railway. By doing so, the Awards seek to promote the industry’s longer term success and sustainability, which depends on a highly skilled, diverse, motivated and engaged workforce and exceptional leaders, and which compares well with international benchmarks.
The period covered by each award is the year ending on 31 March.
Judging is rigorous, and the due diligence process will include visiting or interviewing all shortlisted entries. Final decisions are then taken by all the judges. Except where otherwise stated, therefore, entries will be shortlisted on the basis of the written submissions; all shortlisted entrants will then be invited to make a presentation to a panel which normally comprises three judges. For some awards, the panel may visit the site of short-listed applications, for familiarisation and verification purposes.
We welcome entries from across the rail industry, its supply chain and its stakeholders. Under each category heading, further detail is provided on who should enter. Generally, entries should be submitted by the client, operator or main contractor/designer (where relevant); but every entry should list all the major parties involved. Entrants should consider carefully the most relevant category for their entry, although the judges have discretion to reallocate to a different category. Duplicate or broadly similar entries should not be made to more than one category, as this will not increase the chance of an award.
All entries should include:
• A completed cover sheet;
• A single pdf document containing all relevant entry material, including any photographs; and
• The relevant entry fee (if applicable).
Innovation means finding new ways of doing the job or new technologies that will change the railway. It can involve radical changes in engineering or technology or to business process or to customer service.
Presentation date June 03 Norton Rose Fulbright, London.
This award recognizes top class service for customers of all suppliers of railway services, where an organisation shows flexibility, responsibility, and a clear focus on quality of delivery that sets a new standard to deliver customer satisfaction, and which sets ambitions for the future that the industry will follow.
Presentation date June 05 Transport Focus, London.