Safety, customer service and value for money are all key to the success of the railway. The industry also has a key role in making our transport system more sustainable, taking a lead in both the way it operates and the service it provides. The National Rail Awards recognise outstanding achievements in Great Britain over the past year, but particularly look to reward initiatives which demonstrate innovation and measurable improvements in performance which can be rolled out across the railway. By doing so, the Awards seek to promote the industry’s longer term success and sustainability, which depends on a highly skilled, diverse, motivated and engaged workforce and exceptional leaders, and which compares well with international benchmarks. The period covered by each award is the year ending on March 31.
The NRA judges, who are known for their rigorous approach, have applied the same forensic due diligence to this year’s entries (which have been close in number to that received in any normal year, despite the closing date being just days after the start of lockdown in March). Coronavirus restrictions were no match for their determination to award only the very best.
So don’t miss the railway night of the year! Join your friends and colleagues from across the railway family to celebrate the very best in our amazing industry with awards in the following categories:
Innovation means finding new ways of doing the job or new technologies that will change the railway. It can involve radical changes in engineering or technology or to business process or to customer service.
This award recognizes top class service for customers of all suppliers of railway services, where an organisation shows flexibility, responsibility, and a clear focus on quality of delivery that sets a new standard to deliver customer satisfaction, and which sets ambitions for the future that the industry will follow.