The following will be presented at the National Rail Awards 2020

Safety, customer service and value for money are all key to the success of the railway. The industry also has a key role in making our transport system more sustainable, taking a lead in both the way it operates and the service it provides. The National Rail Awards recognise outstanding achievements in Great Britain over the past year, but particularly look to reward initiatives which demonstrate innovation and measurable improvements in performance which can be rolled out across the railway. By doing so, the Awards seek to promote the industry’s longer term success and sustainability, which depends on a highly skilled, diverse, motivated and engaged workforce and exceptional leaders, and which compares well with international benchmarks.


The period covered by each award is the year ending on March 31.

Judging is rigorous, and the due diligence process will include visiting or interviewing all shortlisted entries.  Final decisions are then taken by all the judges. Except where otherwise stated, therefore, entries will be shortlisted on the basis of the written submissions; all shortlisted entrants will then be invited to make a presentation to a panel which normally comprises three judges.  For some awards, the panel may visit the site of short-listed applications, for familiarisation and verification purposes.


We welcome entries from across the rail industry, its supply chain and its stakeholders.  Under each category heading, further detail is provided on who should enter. Generally, entries should be submitted by the client, operator or main contractor/designer (where relevant); but every entry should list all the major parties involved. Entrants should consider carefully the most relevant category for their entry, although the judges have discretion to reallocate to a different category.  Duplicate or broadly similar entries should not be made to more than one category, as this will not increase the chance of an award.

All entries should include:

'Station of the Year' is the only category that does not require a pdf document or cover sheet.



The Rules

Station of the Year - Small, Medium, Large, Major

Stations will be divided into four sections for judging – small, medium, large and major termini.
No presentation required.
See criteria

Freight & Logistics Achievement of the Year

This award will recognise a major new contribution to rail freight or logistics involving use of rail.
Presentation date June 3, Norton Rose Fulbright, London.
See criteria


Infrastructure Achievement of the Year 

This award covers all aspects of infrastructure asset management, including for example signalling and telecommunications, power supply and digital technologies as well as civil engineering.
Presentation date June 12, Burges Salmon, London.
See criteria

Passenger Operator of the Year

This award covers all passenger operators - main line, urban, metro or light rail. It is designed to reward operators who, over the past year, set and achieved high standards of operation.
Presentation date June 17 and 18, Transport Focus, London.
See criteria

Outstanding Personal Contribution

People are at the heart of the railway. This award recognises railway men and women in any front-line role who have performed above and beyond the call of duty, to significant effect.
Presentation dates June 09 and 10, British Transport Police, London.
See criteria

Innovation of the Year

Innovation means finding new ways of doing the job or new technologies that will change the railway. It can involve radical changes in engineering or technology or to business process or to customer service.
Presentation date June 03 Norton Rose Fulbright, London.
See criteria



Safety Achievement of the Year

Safety has always been high on public and political agendas - and rightly so. This award encompasses all aspects of safety, including the safety of staff, passengers and the public.
Presentation date June 02, British Transport Police, London.
See criteria

Customer Service Excellence

This award recognizes top class service for customers of all suppliers of railway services, where an organisation shows flexibility, responsibility, and a clear focus on quality of delivery that sets a new standard to deliver customer satisfaction, and which sets ambitions for the future that the industry will follow.
Presentation date June 05 Transport Focus, London.
See criteria



Major Project of the Year

Open to any major project, costing around £100m or more.  (Smaller projects should normally be submitted to other categories which are relevant to their nature and focus.) It may involve trains, infrastructure, signalling, stations, improved customer facilities, new technology.
Presentation date June 02, Burges Salmon, London.
See criteria

Fleet Excellence Award

The purpose of this award is to highlight and reward excellence in train engineering and management covering the whole fleet in both the passenger and freight sectors.
Presentation date June 02, IMechE, London.
See criteria


Outstanding Teamwork Award

The modern railway depends on excellent teamwork within and across companies and organisations.
Presentation date June 11, IMechE, London.
See criteria


Sustainable Business Award

The railway industry has a key role in promoting a sustainable transport system, so that it faces up in particular to the challenge of the climate emergency both in its own operations and the service it provides to its customers.
Presentation date June 08,  Burges Salmon, London.
See criteria


Great Place to Work

We already celebrate outstanding contributions at the personal level with individual awards; here we are looking to find a great employer.
Presentation date June 12,  National Grid Offices, London.
See criteria