The following will be presented at the National Rail Awards 2020

Safety, customer service and value for money are all key to the success of the railway. The industry also has a key role in making our transport system more sustainable, taking a lead in both the way it operates and the service it provides. The National Rail Awards recognise outstanding achievements in Great Britain over the past year, but particularly look to reward initiatives which demonstrate innovation and measurable improvements in performance which can be rolled out across the railway. By doing so, the Awards seek to promote the industry’s longer term success and sustainability, which depends on a highly skilled, diverse, motivated and engaged workforce and exceptional leaders, and which compares well with international benchmarks. The period covered by each award is the year ending on March 31.

The NRA judges, who are known for their rigorous approach, have applied the same forensic due diligence to this year’s entries (which have been close in number to that received in any normal year, despite the closing date being just days after the start of lockdown in March). Coronavirus restrictions were no match for their determination to award only the very best.

So don’t miss the railway night of the year! Join your friends and colleagues from across the railway family to celebrate the very best in our amazing industry with awards in the following categories:

Station of the Year - Small, Medium, Large, Major

Stations were divided into four sections for judging – small, medium, large and major termini.

See criteria



Freight & Logistics Achievement of the Year

This award will recognise a major new contribution to rail freight or logistics involving use of rail.

See criteria



Infrastructure Achievement of the Year 

This award covers all aspects of infrastructure asset management, including for example signalling and telecommunications, power supply and digital technologies as well as civil engineering.

See criteria



Passenger Operator of the Year

This award covers all passenger operators - main line, urban, metro or light rail. It is designed to reward operators who, over the past year, set and achieved high standards of operation.

See criteria



Outstanding Personal Contribution

People are at the heart of the railway. This award recognises railway men and women in any front-line role who have performed above and beyond the call of duty, to significant effect.

See criteria



Innovation of the Year

Innovation means finding new ways of doing the job or new technologies that will change the railway. It can involve radical changes in engineering or technology or to business process or to customer service.

See criteria




Safety Achievement of the Year

Safety has always been high on public and political agendas - and rightly so. This award encompasses all aspects of safety, including the safety of staff, passengers and the public.

See criteria



Customer Service Excellence

This award recognizes top class service for customers of all suppliers of railway services, where an organisation shows flexibility, responsibility, and a clear focus on quality of delivery that sets a new standard to deliver customer satisfaction, and which sets ambitions for the future that the industry will follow.

See criteria




Major Project of the Year

Open to any major project, costing around £100m or more.  (Smaller projects should normally be submitted to other categories which are relevant to their nature and focus.) It may involve trains, infrastructure, signalling, stations, improved customer facilities, new technology.

See criteria



Fleet Excellence Award

The purpose of this award is to highlight and reward excellence in train engineering and management covering the whole fleet in both the passenger and freight sectors.

See criteria



Outstanding Teamwork Award

The modern railway depends on excellent teamwork within and across companies and organisations.

See criteria



Sustainable Business Award

The railway industry has a key role in promoting a sustainable transport system, so that it faces up in particular to the challenge of the climate emergency both in its own operations and the service it provides to its customers.

See criteria



Great Place to Work

We already celebrate outstanding contributions at the personal level with individual awards; here we are looking to find a great employer.

See criteria