This award covers all passenger operators - main line, urban, metro or light rail. It is designed to reward operators who, over the past year, set and achieved high standards of operation.
Entries will come from operators.
The key criterion for this award is operational excellence that has had a demonstrably positive impact on the passenger.
Judges will be looking for quantifiable evidence of success in the following areas:
Evidence from delighted customers will have a strong influence on the judges’ decision.