People are at the heart of the railway. This award recognises railway men and women in any front-line role who have performed above and beyond the call of duty, to significant effect.

Who should enter?

Operational and maintenance managers and front-line staff at any level can be nominated. Nominations should be submitted by line managers, but the nominee must be told that they have been nominated, and why, and be shown a copy of the nomination.  


Judging criteria

Please note we are looking for a word count of around 800 words to be entered into this category. 

Entries will need to show that the nominee has promoted a positive image for railways and made a significant difference for railway users.
The judges will interview nominees. They will be looking in particular at the following:

  • Was the nominee really just doing what is expected from their job? Have they gone above and beyond?
  • What was the impact on customers, and who noticed the difference?
  • Has a new standard been set for customer service or safety which others in the industry could follow?

This award is likely to be won by someone who has gone ‘above and beyond the call of duty’, and the award is equally relevant to all levels of staff.

Shortlisted nominess will be interviewed by the judging panel, and the manager making the nomination should attend the meeting to provide support. 

The judges will separately make an award for a senior figure in the industry, for which no entries will be required.


Enter now

Back to Award criteria