People are at the heart of the railway. This award recognises railway men and women in any front-line role who have performed above and beyond the call of duty, to significant effect. ‚Äč

Who should enter?
Nominations should be made by managers for front-line operational and maintenance staff at any level. A maximum of two candidates from any one company can be submitted.

Judging criteria
Entries will need to show that the nominee has promoted a positive image for railways and made a significant difference for railway users.
The judges will interview nominees.  They will be looking in particular at the following:
  • Was the nominee really just doing what is expected from their job?
  • What was the impact on customers, and who noticed the difference?
  • Has a new standard been set for customer service or safety which others in the industry could follow?
This award is likely to be won by someone who has gone ‘above and beyond the call of duty’, and the award is equally relevant to all levels of staff.
The judges will separately make an award for a senior figure in the industry, for which no entries will be required.

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